Many enterprises that offer flexible genAI-powered customer service chat functions are seeing other businesses using them as ...

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

Travel advisors, want to get some practice talking to clients before you actually get on the phone? Try chatting with Happy Hannah, Chatty Cathy, Bargain Brenda, Overwhelmed Olivia and Grumpy Greta.

Verizon’s integration of Google’s Gemini AI into its customer service chatbot has been met with heavy criticism from both customers and employees. Complaints range from poor issue handling and endless ...

Earlier this week, billionaire investor and "Shark Tank" star Kevin O'Leary said artificial intelligence has become one of the smartest investments small business owners can make, calling AI-powered ...

New research draws the line between AI customer service that builds loyalty and AI deployment that drives churn — with ...

AI is slowly taking over the world, infiltrating every element of our day to day lives. There are a ton of useful purposes for AI companions, whether it be image or video generation or helping speed ...

51% of U.S. small businesses have now adopted AI for customer service, but 83% would still prefer speaking to a real person rather than an AI. Businesses risk losing trust, sales and customer loyalty ...

ExpressVPN has flagged a significant data exposure involving 3.7 million AI chatbot records, including chat logs, transcripts ...