Telstra's BigPond ISP has moved to moderate the growth in help-desk calls -- driven largely by rising broadband demand -- by releasing an online tool that monitors the status of customers' connections ...

The service, being run by BigPond's email support team, will monitor Twitter posts that mention any potential support issues among BigPond customers. Once it detects an issue, the team will use ...

Add articles to your saved list and come back to them anytime. The month has ended but the same cannot be said about the email problems faced by Telstra BigPond's customers. Telstra's service status ...