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CBS News Chicago often tells stories honoring our police officers and firefighters for saving lives, but rarely do we tell the stories of people who answer the call — the very first call. Debra White ...

CHICAGO (WLS) -- A 911 dispatcher is being honored for helping to save the life of a retired Chicago firefighter. Amanda Garr took the call for George Ma'Ayteh back in October. He wasn't breathing, ...

CHICAGO (AP) — City officials say two employees have been suspended without pay after a 911 dispatch delay that left an off-duty Chicago police officer without help during a shootout with suspected ...

*A Chicago 911 dispatcher has condemned Mayor Lori Lightfoot’s handling of the city’s crime wave, calling her “a disgrace” for turning the Windy City into “a death zone.” Dispatcher Keith Thornton ...

BERWYN, Ill. (CBS) – For police officers, firefighters, and the people they serve, seconds count, but it's not just up to first responders. A fast response starts with the first call to 911. That's ...