In their efforts to deepen customer relationships in the face of economic uncertainty, many forward-thinking brands have transitioned from helping customers in an efficient, yet seemingly ...
Understanding the nuances of consumer behavior is paramount for marketers and customer experience leaders, naturally. The digital revolution, coupled with the rise of generative AI and the increasing ...
This article is part of our new editorial package, The Future of Shopping, in which we predict how the retail landscape will be shaped over the next decade. Click here to read more. Piles of unfolded ...
Technology consultancy Deloitte Touche Tohmatsu Ltd. is beefing up its artificial intelligence capabilities with the launch of two services aimed at very specific industry sectors — logistics and ...
Dubai, UAE, -- Avaya, Inc. have launched an innovative new customer service solution for retailers, demonstrating how contact centre and unified communications technologies can be used to improve ...
What would happen if you smushed an entire holiday season, with all its intensity and high stakes, into a period lasting less than two weeks? And just to make things even more complicated, what if ...
Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a ...
The Measure. Train. Coach. 2.0 customer experience framework will debut at the upcoming Trinity Forum in Doha (5-6 February). The framework is designed to elevate frontline service excellence across ...
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