Through the wave of enterprise electronic health record implementations over the past ten years, I’ve seen and heard many organizations come to the conclusion that their traditional help desk ...

Help desk jobs have long been seen as a stepping stone to other roles, but that perception is out of date. Today’s help desk professionals are taking on more complex work and they’re in high demand.

It happens every day in restaurants, stores, health care centers, banks and offices all across America: Someone has excelled on the job to such a degree that they are rewarded with a promotion that ...