Delivering packages to customers in a timely fashion takes more than a good shipping label. In the case of FedEx, employees often need special IDs to make deliveries, such as the Secure Identification ...

Automated responses to common delivery and returns questions, such as “Where is my order?” and “Where is my return/refund?” Performance insights across tracking and returns activity to help monitor ...

FedEx Corp. is installing an electronic system to capture critical information from paper documents to give customers worldwide better access to information about shipments and faster customs ...

Features include proactively automating customer support, identifying business patterns, and adapting policies at scale. FedEx Corp. (NYSE: FDX) today announced improved digital tracking and returns ...