We've all done it. You're in a meeting, on a date or even texting a friend, and two words slip into the conversation: "I think we should go with option A." "I think we should see this movie." "I think ...

Long before it became the beige wallpaper of modern communication, “I hope this finds you well” was a standard part of letter ...

As a journalist, a media executive and a communication coach, I've spent my entire career focused on helping people communicate what's important to them One thing I've noticed: When it comes to ...

“Sorry” has become a default reflex at the office. A YouGov survey reveals that 24% of Americans apologize daily for situations beyond their control, with 11% doing so several times per day. This ...

Most leaders find it challenging when I say that they need to reconsider saying "I don’t know." Dishonesty and lying are real problems in both managing people and doing business. At the same time, ...

Today, I am going to teach you different ways you can say "I don't like it". In Western cultures, it's all about being polite because you don't want to hurt people. Watch the full video "I dislike it" ...