Microsoft’s Jeff Hollan discusses what separates true AI agents from chat interfaces and which agent strategies will succeed over the next 12 to 24 months.

Discover how to secure agentic AI and protect against threats with new capabilities across Microsoft Agent 365, Microsoft Entra, Microsoft Defender, and more.

While Salesforce has mitigated SaaSpocalypse risks via Anthropic, its Frankenstein architecture creates a heavy Integration ...

Women describe conditions that violate longstanding agency guidelines for how pregnant detainees should be treated.

LANSING, Mich. (WILX) - The City of Lansing’s 311 Call Center is handling record demand, with nearly 1,00 calls coming in ...

Child care programs in the Twin Cities are hoping for a return to normal after creating elaborate systems of mutual aid and support.

As contact center AI surges toward a $13.5 billion market, Cresta's new Knowledge Agent aims to solve one of the industry's ...

The U.S. has warned that some small airports could soon pause operations as 50,000 security officers continue to go without pay amid the ongoing partial government shutdown. Transportation Secretary ...

Forget the hype — these teams focus on reducing friction, standardizing feedback and scaling only where it works.

Silicon Valley’s young coders are getting creative with this new technology. They also worry they’re not spending enough time ...

Child care programs in the Twin Cities have had to create elaborate systems of mutual aid and support during months of aggressive ICE raids and are now hoping for a return to normal for their ...

Federal immigration enforcement agents usually won't talk to the media—but they will talk to independent journalist Karl Loftus.