Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution.

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

The federal agency is floating a set of rules requiring companies to offer U.S.-based representatives and cap the volume of calls handled overseas.

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.

Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.

Posh today announced the launch of CoachQA, a foundational component of its Agentic AI Workforce, a unified suite of AI agents serving customers and employees across the enterprise. Designed ...

According to a FoundationCCC press release, the limited-term jobs are slated to begin in April 2026 and will support the foundation’s Community Impact Call Center, which connects Californians to state ...

Here are The Tennessean's early grades on the process and logic behind each of the Tennessee Titans' free agency moves.

AurionX, Inc. today announced the launch of AurionX, an AI-managed call center delivered as a managed service. Powered by always-on AI voice agents and overseen by veteran call-center operators, ...