The platform uses a combination of AI orchestration tools and sentiment analysis to identify stress, fear, or confusion in a ...

Prior to the training, volunteers could respond only to 988 calls. Now, it's just the fourth such center in Pennsylvania able to respond to both.

Dramatic pictures from the huge fire show the plumes of thick black smoke are visible across the town.

Digital channels recorded remarkable engagement throughout the year, with total interactions via email, chat, social media channels, and WhatsApp nearing 1.2mln ...

The Primary Health Care Corporation (PHCC) has reiterated that all its health centres continue to operate normally, offering the provisions of all healthcare ...

March 10 (Reuters) - British outsourcing firm Capita said on Tuesday it expects a slight decline in adjusted operating margin in 2026, citing continued weakness in its contact centre division and ...

A centre that provides support for people in Devon with long-term health conditions including multiple sclerosis (MS) and ...

SME leaders struggling with disconnected customer service systems can now test an AI-powered solution. Vodafone Business is ...

As ever, Glaswegians stepped up to help, and over £150,000 has been raised thus far in crowdfunding. But no amount of money replaces the blood, sweat and tears these people poured into their dreams, ...

This facility will primary provide consultancy with doctors from the Ayush system of medicine. People want to get treatment ...

Kiwis are spending less time on hold to customer service call centres. Research from AI platform ServiceNow estimates New Zealanders spent 22 million hours waiting on hold last year – two million less ...