The US Federal Communications Commission has proposed measures to encourage businesses to shift call centre jobs back to ...

US comms regulator FCC is looking into the use of offshore call centres, hoping to bring jobs back to the US, but AI might ...

The Federal Communications Commission has mooted proposals to encourage businesses to bring call centre jobs back to the US ...

Recent days have seen heightened weather activity across the country, with heavy rain, thunderstorms and strong winds ...

It’s a real vote of confidence in our people and the quality of service we deliver for our partners.” The company added in a ...

People living on narrowboats in Birmingham city centre have said they have been left in "limbo" after discovering the company ...

Construction is now underway on a brand-new $31.9 million Queensland Ambulance Service Operations Centre and Regional Office ...

The Federal Communications Commission is exploring ways to require call centers to be proficient in "American Standard ...

Large numbers of call handlers for NHS 111 are quitting their jobs due to abuse, staffing shortfalls, and high workloads, the ...

Health Services is advising the public that the Urgent Care Centre, located on Stavanger Drive in St. John’s, will be ...

Analysts said the proposal, aimed to reduce fraud and language barriers, could drive companies toward automation.

Capita has agreed to sell its private sector contact centre business to Inspirit Capital as part of its ongoing strategy to ...