SME leaders struggling with disconnected customer service systems can now test an AI-powered solution. Vodafone Business is ...

Digital channels recorded remarkable engagement throughout the year, with total interactions via email, chat, social media channels, and WhatsApp nearing 1.2mln ...

Discover how MoHRE's Tawasul system handled 60 million interactions in 2025, boosting efficiency and customer satisfaction through AI.

As customer channels have evolved, so have career pathways. Now more than ever contact centres can provide a stepping stone onto the career ladder, with transferrable skills for the long term.

Clearanswer says it is making a long term investment in Teesside ...

Kiwis are spending less time on hold to customer service call centres. Research from AI platform ServiceNow estimates New Zealanders spent 22 million hours waiting on hold last year – two million less ...

A new 311 phone line for City of Airdrie services and non-emergency issues is scheduled to launch later this month, according to a report going before the Community Safety and Social Services Standing ...

Speakers at the media briefing stressed that the SPF provides services to 64 per cent of the population covered by the social protection system ...

Westpac staffers claim they are being hit with a wave of job cuts as the banking giant offshores roles to India and the ...

Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...

The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.