As contact center AI surges toward a $13.5 billion market, Cresta's new Knowledge Agent aims to solve one of the industry's ...

Milan are leaving no stone unturned in their search for a prolific marksman, and their officials recently touched base with Alessandro Moggi, who represents Mateo Retegui, among others. The ...

Most healthcare call centers still evaluate agent performance using narrow, speed-focused metrics, despite industry data showing that patients who experience poor phone interactio ...

ICE launched AI voice and chat agents to answer routine servicing questions 24/7, reduce call-center volume and route complex ...

The City of Lansing’s 311 Call Center is handling record demand ...

Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

Cresta, the unified customer experience AI platform for human and AI agents, today announced the launch of Cresta Knowledge Agent, an AI assistant that works alongside human agents delivering precise ...

The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the proposition that Americans receive better support when ...

Forget the hype — these teams focus on reducing friction, standardizing feedback and scaling only where it works.

The Impact of CTI Software on Agent Efficiency and Customer Satisfaction Austin, United States - March 15, 2026 / ...

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

Women describe conditions that violate longstanding agency guidelines for how pregnant detainees should be treated.